Managers and staff of international and local organizations, institutions, projects/programmes in international development whose responsibilities include
negotiation with clients, business partners, governmental agencies, NGOs etc.
handling of tensions and conflicts between within projects/ programmes and with stakeholders and groups in the project environment
Objectives - why should you attend?
Differences of opinion and conflicts about goals, interests, strategies, roles and values are common whenever people and groups work together - even more so in intercultural
cooperation.
Mediation is a structured approach to conflict handling, in which all parties try to find solutions in mutual agreement. The aim of the mediation process is to look for a consensus that satisfies the justified interests and needs of the involved parties. The process usually needs a skilled mediator.
In this training programme participants will enhance their capacities to
assess the positions, viewpoints and interests of parties involved
plan, structure and co-ordinate negotiation and mediation processes
understand the dynamics of conflicts and how they change perception, attitude and behavior of those who are involved in the conflict
present your arguments, concerns and interests in a clear and convincing manner
assess the positions, viewpoints and interests of the different
stakeholders,
facilitate mediation processes that solve conflicts and lead the groups to a consensus and clear agreements
apply negotiation and mediation skills in their professional tasks
identify steps and plan strategies for conflict resolution
Content - what will you learn and experience?
The nature and dynamics of conflicts
Conflict management within the framework of Capacity WORKS
The concept and strategies of principled negotiation based on the famous Harvard Concept
Different approaches to mediation like problem-centered, vision-oriented and process mediation
Handling the dimensions of conflicts and find solutions for factual, relationship and value conflicts
How to deal with emotional reactions and clashes on the level of personal relation
Methods:
Training videos on the theory and practice of the eight essential steps of conflict handling. Participative training methods and the use of case studies and exercises will give all participants the chance to discuss questions and problems from their respective fields of work. Negotiation an mediation techniques will be trained in realistic role plays.
Registration 
